Sonos Beta Programs


The Sonos Beta program is where music lovers like you get to try out new software and music services before they're officially available on Sonos. You are the experts, and we’re here to learn from your insights so that we can make Sonos' vision to stream all the music on earth in every room a reality.


Select a topic from the list below:

What it means to be a Sonos Beta member
How to become a Beta member
How to update your system
How to submit Beta feedback
How to leave the Beta Program
Test new music services in Beta



What it means to be a Sonos Beta member


Sonos lets customers try out pre-release beta software to test new features and help us improve our products. Of course we want to know what’s working and what’s not, but we’re looking forward to learning a lot more than just that. How’d you feel? What sparked an emotion? What was confusing? What did you love? What did you hate? This is the kind of experience-led insight we thrive off of and it’s what helps us create unique Sonos experiences.



How to become a Beta member


You can join the Sonos Beta program online, or directly within the Sonos app. Please note that there may be times that we don’t have active programs running and not all members will be recruited for a particular program.


Join using the Sonos app for iOS or Android:

  1. From the Sonos music menu, tap Settings > Advanced Settings > Beta Program
  2. Review the onscreen information and tap the button labeled “Join Beta Program”
  3. Update your system by navigating to the Sonos music menu, and tap "Settings" > "Online Updates"


Join using the Sonos app for Mac or PC:

  1. In the toolbar at the top of your screen, click Sonos > Preferences (Mac) or Manage > Settings (PC).
  2. In the window that pops up, click “Advanced” in the pane on the left side.
  3. From the Advanced Settings menu, click the header “Improve Sonos” and click the button labeled “Beta Program”. Review the onscreen instructions and click the button labeled “Join Beta Program”
  4. Update your system by navigating to the “Sonos” menu (Mac), or “Manage” menu (PC), and clicking “Check for Updates”.


Join using a web browser:

  1. Go to the beta tab of My Account and login with the email address you used to register your Sonos system.
  2. Once you are logged in, any beta programs that are available to join will be listed. Click the "Join" button and follow the instructions to enroll in a program.
  3. Once you have enrolled in the program, please read all program notes and follow the instructions in the section below to update your sonos system.



How to update your system


If you are enrolled in a beta program, you can expect frequent updates to your Sonos system as new software versions become available to test. When a new software update is available, you will be prompted to update with an “Update Now” button on all of your Sonos controllers. Simply click the “Update Now” button to begin the update process.

To check for updates manually:

Using the Sonos app for iOS or Android:
From the Sonos music menu, tap "Settings" > "Online Updates"


Using the Sonos app for Mac or PC:
From the “Sonos” menu (Mac), or “Manage” menu (PC), click “Check for Updates". On a Mac, the “Sonos” menu can be found in the toolbar in the top left corner of the screen. On a PC, the “Manage” menu is found at the top left of the Sonos application.


If an update fails, please uninstall your app and install using the manual download link provided in the email communication you received from the Sonos Beta Team.



How to submit Beta feedback


If you’re experiencing issues with a beta program, or have feedback and suggestions you’d like to share, we encourage you to get in touch with us. You can submit feedback directly from your Sonos app for iOS or Android.

Public Beta Programs:
If you are enrolled in a public beta program, please use the online feedback form to report any issues, or share your feedback and suggestions with us.

Additionally, you can submit feedback directly within the Sonos mobile app:

Using the Sonos app for iOS or Android
Menu > Help > Send a Question

Using the Sonos app for Mac or PC
Use the online form to report any issues or feedback you may have.



Private Beta Programs:
If you are enrolled in a private beta program, please use the online Beta community (in English) to report any issues, or share your feedback and suggestions with us.

Additionally, certain beta programs allow you to submit feedback directly within the Sonos app:

Using the Sonos app for iOS
Hold the Home button and press the Power button until the screen flashes (the iOS command for taking a screenshot). Tap “Yes” and the Sonos app will collect any relevant information and re-direct you to the Beta community where you can provide additional information.

Using the Sonos app for Android
Hold the sleep/wake button and volume down until the screen flashes. On a Samsung device, hold the power button and the home button until the screen flashes. Tap "Yes" and the Sonos app will collect any relevant information and re-direct you to the Beta community where you can provide additional information.

Using the Sonos app for Mac or PC
From the toolbar at the top, select Help > Submit Beta Feedback



How to leave the Sonos Beta Program


Using the Sonos app for iOS or Android:

  1. From the Sonos music menu, tap Settings > Advanced Settings > Beta Program
  2. Review the onscreen information and tap the button labeled “Leave Beta Program”
  3. Uninstall the Sonos app from your mobile device and reinstall the Sonos app from Sonos Support Homepage or from the App or Google Play Store. Please be sure to perform this step for any devices you have used while a Sonos Beta member.
  4. Once the Sonos app has reinstalled, connect to your existing system and update your system by tapping “Online Updates” under the “Settings” menu.


Using the Sonos app for Mac or PC:

  1. In the toolbar, click Sonos > Preferences (Mac) or Manage > Settings (PC).
  2. In the window that pops up, click “Advanced” in the pane on the left side.
  3. From the Advanced Settings menu, click the header “Advanced Settings” then click the button labeled “Improve Sonos”. Review the onscreen instructions and click the button labeled “Leave Beta Program”
  4. Uninstall the Sonos app from your mobile device and reinstall the Sonos app from Sonos Support Homepage or from the App or Google Play Store. Please be sure to perform this step for any devices you have used while a Sonos Beta member.
  5. Once the Sonos app has reinstalled, connect to your existing system and update your system by navigating to the “Sonos” menu (Mac), or “Manage” menu (PC), and clicking “Check for Updates”.


Using a web browser:

  1. Go to the beta tab of My Account and login with the email address you used to register your Sonos system.
  2. Click the Remove to the right of the Beta Program you wish to leave and confirm your request to remove yourself from the Beta.
  3. Uninstall the Sonos app from your computer or mobile device and reinstall the Sonos app from Sonos Support Homepage or from the App or Google Play Store. Please be sure to perform this step for any devices you have used while a Sonos Beta member.
  4. On your Sonos system, go to the Settings menu and select Online Updates or Check for Updates. An update should be available which will downgrade your Sonos to our latest public release. If you do not see a button to update in the app, please follow the instructions on this page under the section titled "How to update your system".



Test new music services in Beta


Sonos Labs allows you to try out new music services, and new features for existing music services before they are officially released. You get to be one of the first to use these new services and features with Sonos. Please note that some Beta music services do not require you to be enrolled in a Sonos public Beta program to add and use them on your system.

While using a music service that is in Beta, please provide contact Sonos Customer Care if you encounter any issues with audio playback, or have trouble browsing content for the service.

To add a music service that is currently in beta, please follow the steps below.

Using the Sonos app for iOS or Android

  1. From the Sonos music menu, tap "Add Music Services".
  2. Tap on the button labeled "All Services" in the top left corner of the screen. From the dropdown that appears, tap "Beta".
  3. Tap on the name of the music service you'd like to add, and follow the onscreen instructions to add it to your Sonos system.


Using the Sonos app for Mac or PC

  1. From the MUSIC pane on the right side of the screen, click "Add Music Services".
  2. Scroll to the bottom of the list of music services and click on the button labeled "Sonos Labs".
  3. Click on the name of the music service you'd like to add, and follow the onscreen instructions to add it to your Sonos system.

Updated 08/17/2016 11:31 AM
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